ZenALIVE Mobile Physiotherapy (“ZenALIVE”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, or use our physiotherapy services.
This policy has been prepared in accordance with the Personal Information Protection Act (PIPA) of British Columbia and other applicable Canadian privacy laws.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Home address (for mobile physiotherapy visits)
- Date of birth
- Emergency contact information
- Health information relevant to your physiotherapy care
- Physician or healthcare provider information (when applicable)
- Insurance information (if required for billing)
- Information you provide through forms, emails, or appointment requests
Our website may also automatically collect limited technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
This information helps us improve our website and services.
How We Use Your Information
We use your personal information to:
- Schedule and manage appointments
- Provide physiotherapy assessment and treatment
- Communicate regarding appointments and care
- Respond to inquiries
- Maintain clinical records
- Process payments when applicable
- Meet legal and professional regulatory requirements
- Improve our website and services
We only collect information necessary to provide safe, effective physiotherapy care.
Consent
By contacting ZenALIVE or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw your consent at any time where permitted by law. Please note that withdrawing consent may limit our ability to provide certain services.
Health Information
As a healthcare provider, we maintain confidential clinical records in accordance with applicable legislation and professional standards.
Your health information is used solely for providing physiotherapy care unless:
- You provide written consent;
- Disclosure is required by law; or
- Disclosure is necessary to protect your health or safety.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary with:
- Your physician or other healthcare providers (with your consent)
- Insurance providers (when authorized)
- Payment processors
- Technology service providers assisting with secure operations
- Regulatory bodies or legal authorities where required by law
All third-party service providers are expected to maintain appropriate privacy safeguards.
Website Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand website performance.
Cookies do not generally identify you personally.
You may disable cookies through your browser settings; however, some website functionality may be affected.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While no online system can guarantee complete security, we continually work to maintain appropriate safeguards.
Retention of Information
We retain personal and health information only for as long as necessary to:
- Provide healthcare services
- Comply with legal obligations
- Meet professional record retention requirements
- Resolve disputes when applicable
Third-Party Websites
Our website may contain links to external websites.
ZenALIVE is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies separately.
Children’s Privacy
Our services may be provided to minors with the consent of a parent or legal guardian where required by law.
We do not knowingly collect personal information from children through our website without appropriate consent.
Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Withdraw consent where permitted by law
- Ask questions about how your information is handled
Requests may be subject to applicable legal and professional obligations.
Changes to This Policy
ZenALIVE may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
The most current version will always be available on our website.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
ZenALIVE Mobile Physiotherapy
Email: michiko@zenalive.ca
Service Area: Surrey, White Rock, South Surrey, North Delta, and surrounding communities in British Columbia, Canada.
Thank you for trusting ZenALIVE Mobile Physiotherapy with your care. We are committed to respecting your privacy and protecting your personal information.