FAQs
Clear answers about mobile physiotherapy appointments, referrals, direct billing, home visit preparation, service areas, and how to book care.
01 What can I expect during my first appointment?
Your initial assessment includes a detailed health history, physical assessment, discussion of your goals, and a personalized physiotherapy treatment plan to help you move and feel better.
02 How long is each appointment?
Initial assessment is approximately 60 minutes. Follow-up sessions are available for 60 minutes or 45 minutes depending on your needs.
03 Do I need a doctor’s referral?
A doctor’s referral is not required for most physiotherapy appointments. However, some extended health insurance plans may have specific requirements.
04 Do you accept insurance and offer direct billing?
Yes. ZenALIVE Physiotherapy offers direct billing to many extended health insurance providers for your convenience. Coverage varies depending on your individual insurance plan. Please provide your insurance information before your appointment so we can assist with the billing process. If your insurance provider does not support direct billing, we will provide you with an official receipt that you can submit for reimbursement.
05 What should I prepare for my appointment?
Please wear comfortable clothing that allows movement. Have any relevant medical information, imaging reports, or previous treatment details available if applicable.
06 How do I book an appointment?
You can contact ZenALIVE Physiotherapy to schedule your assessment and begin your journey toward restoring your confidence and feeling your best.